It took nearly 10 years, but NatWest customer Steve Titman finally got his 20 pounds ($26.72) — plus 6.80 pounds ($9.09) in interest — after forgetting to remove it from a Lloyds Bank ATM in 2008.
In fact, he is one of thousands in the U.K. presumed to be owed a reimbursement for cash left behind at an ATM between 2006 and 2011, according to a report by The Telegraph.
According to the report, most banks automatically refund forgotten cash to the an ATM user’s account. But some don’t.
In response to a 2011 mandate from the U.K. ATM network, Link, HSBC, RBS and NatWest were obliged to identify ATM transactions in which funds were retracted and return the money to the cardholder.
Initially, Lloyds said that it had automatically refunded unclaimed cash to user accounts. When the bank discovered in 2014 that this was not always the case, it reimbursed funds through the ATM users’ banks.
According to the report, it’s unclear why it took three additional years for NatWest to pass along Titman’s 26.80 pounds ($35.81).